FAQs
the questions, answered. if yours isn't here, just write to us.
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Do I need to set up an account to place an order?
No, you can check out as a guest without creating an account. However, creating an Eélyn account allows you to save your details, track orders, and enjoy a faster checkout experience for future purchases.
Is my personal information kept private?
Absolutely. We value your privacy and are committed to protecting your personal information. All customer data is handled securely and used solely to process your orders and enhance your shopping experience. We never share your information with third parties without your consent.
I've forgotten my password. What should I do?
Simply click on the "Forgot Password" option on the login page and follow the instructions sent to your registered email address. If you continue to experience any issues, our customer support team will be happy to assist you.
What payment methods does Eélyn accept, and is it safe to pay online?
We accept secure online payments through major debit and credit cards, as well as other available payment options displayed during checkout. Every transaction is encrypted using secure payment gateways, ensuring your payment information remains safe and protected.
Do you ship internationally?
Yes, we offer worldwide shipping. The delivery time and shipping costs will vary based on your location and the nature of the order.
How long does delivery take, and how much will it cost?
Orders within Pakistan are typically delivered within 3–7 business days after dispatch. We are pleased to offer free nationwide shipping on all orders across Pakistan. Delivery timelines and cost for international orders may vary depending on the destination and applicable shipping method.
How do I return or exchange an item?
We are committed to providing the highest quality workmanship. Whilst we hope you are delighted with your order; we do not offer any return or exchange under normal conditions.
A conditional exchange may be offered in the form of store credit for future purchases if the product you received is found to be faulty in terms of its quality or the workmanship; provided that you inform us within 48 hours of receipt. After you generate a query, our Quality Assurance Department will review your case and provide a solution. Customized orders or orders where a discount code has been applied are not eligible for a return, refund, or chargeback.