Shipping policy
Dispatch & Delivery Timeline
We partner with third-party logistics service providers to handle shipping and delivery.
Our Digital Print and Basics collections have the following estimated delivery timelines:
- Pakistan: 7–10 business days
- International: 2–3 weeks
Our Made-to-Order pieces are crafted specifically for each order. The estimated delivery time for these products is calculated and displayed at checkout.
Please note that all delivery timelines are estimates and are subject to change due to unforeseen circumstances. If you have any specific queries regarding your order's delivery, please contact our team on WhatsApp at +92 309 8911129.
Delay in Delivery
Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or other unforeseen circumstances. We are committed to keeping you informed about any delays and the anticipated revised delivery date. All communications regarding delays will be documented through the appropriate communication channel. In the event of any dispute, these communications may serve as evidence.
Actions of Delivery Personnel
We engage reputable delivery partners; however, we are not liable for the acts or omissions of delivery personnel. Any disputes between you and the delivery personnel must be resolved independently.
Tracking Information
Once your order has been processed, you will receive a unique tracking ID for real-time monitoring of your shipment. The tracking ID will be shared via SMS to your registered phone number and/or via email to your registered email address.
If you communicate with us through other channels, such as WhatsApp or social media, we can also provide your tracking ID upon request. Please note that tracking information may occasionally experience delays or technical issues beyond our control.
Delivery Charges – Pakistan
All local deliveries within Pakistan are provided free of charge. No additional shipping fees apply to domestic orders.
Delivery Charges – International
International shipping charges are calculated based on the destination and the weight of your shipment and will be displayed during checkout.
Please note that the purchase price and shipping charges do not include customs duties, import taxes, or any other levies imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are collected by the relevant authorities at the time of delivery.
Customer Responsibility for Customs Clearance & Delays
Customers are responsible for any merchandise held by the customs agency of their country. While we make every effort to facilitate smooth customs clearance, the customer is liable for any charges, fines, or delays resulting from customs processing.
It is the customer's responsibility to comply with customs regulations and provide any documentation or information required for customs clearance. Any fees or penalties imposed by customs authorities are the sole responsibility of the customer and will not be covered by EELYN.
Please also note that any delays caused by customs procedures are beyond EELYN's control and are not the responsibility of the brand.
Delivery Address & Proof of Delivery
Orders will be dispatched to the shipping address provided by the customer during checkout.
Our delivery process is contactless, and we do not provide a physical sign-off as proof of delivery. However, our third-party delivery partner provides proof of delivery, clearly identifying both the sender and the recipient of the package. In the event of any dispute, this proof of delivery may be used as supporting evidence.
Confirmation of Dispatch
A tracking number will be issued once your parcel has been dispatched, serving as confirmation that the order has been shipped to the delivery address provided during checkout.