Refund policy

At Eélyn, we are committed to delivering premium-quality products and ensuring customer satisfaction. Please review our Return & Exchange Policy before placing your order.

Returns & Exchanges

• We offer exchanges or refunds in the form of store credit (gift cards) only for items that are defective or damaged upon delivery.

• Any defect or damage must be reported within 24–48 hours of receiving your order.

• If an item is found to be defective during our internal quality control process before dispatch, the order will be cancelled, and the customer will be notified accordingly.

Size-Related Concerns

• Exchanges due to sizing issues are subject to the availability of the requested size.

• Refunds or exchanges will not be provided for incorrect size selection made at the time of purchase.

• If the requested exchange size is unavailable, the original order will remain unchanged. We strongly recommend reviewing our Size Guide carefully before placing your order.

Additional Information

• We make every effort to display product colours as accurately as possible. However, slight variations may occur due to lighting, screen settings, and fabric dye batches.

• All garments are dry clean only. Eélyn is not responsible for any damage caused by improper washing or garment care.

• Once an order has been processed, it cannot be cancelled.

• Eélyn reserves the right to cancel any order if an item is out of stock or does not meet our quality standards.

If you have any questions or require assistance, our Customer Care team is always happy to help.